Terms And Conditions


These terms and conditions, herewith referred to, are consistent with the laws and standards of the above-mentioned countries in which we operate our tour services.
The information, descriptions, narrations, accommodation details and security details have been given in good faith. We have taken reasonable care to ensure accuracy.
We are not held liable for any errors or omissions resulting from circumstances beyond our control.

Reservations and Payments

Please note that we are quite flexible on most of these if you let us know of your concern. To confirm your reservation, we need to secure your gorilla permits, habituation
permits and chimpanzee permits. And we are required to make full payment for these permits to fully confirm them and so we also request you to make this payment at the time of booking.
If the tour you are booking is at least 60 days (or more) away, any deposit that should at minimum be able to cover the cost of the gorillas and chimp’s permits is fine. Each gorilla permit is US$600 in Uganda, $1500 in Rwanda; USD1500 for
Uganda Gorilla Habituation Experience; USD 220 for Kibale chimp’s habituation experience. A Chimpanzee permit is $150 in Uganda and $100 in Rwanda. Because most hotels | lodges and camps will need payment to confirm bookings, we kindly request you to pay in full before the commencement of your tour | safari. If you have already paid for the permits, you can pay the balance any time to within
14 days before your tour begins. This is not so strict but of course, if we lost your preferred hotel | lodge reservation because of failure to pay in time, because of your failure to remit payment, we won't be held responsible. The standard is we should have your full payment before you start the tour. So you can even pay on the tour start day. Besides, we need money to run your tour. Last minute payments may lead to late starts for the tour especially if you have to withdraw money from an ATM. We advise you not to rely so much on ATMs for payment. Most often the networks fail, cards get rejected, and a search for a working ATM may take hours and this delays your tour so that you could miss out some of the tour activities. That said, most of our clients choose to make one single full payment to reduce on the bank charges and stress of paying installment.

Payment Methods

Our most preferred payment mode would be by electronic bank transfer (wire) to the
bank details we give you when you ask. It takes 3-5 days to receive the funds.

Many of our clients also pay us by card securely online or cash. If you are paying by card, we generate a secured link for you to pay.  Please note that we will not take responsibility for any issues resulting from your
payment taking longer than planned. If we receive payment late and miss out on gorilla permits, we will be forced to either request you reschedule your travel program or we send your money back to you.
You should take the responsibility to ensure we receive payment in good time to pay for your permits, we take the responsibility to pay for your permits in good time only when we have received the funds, not before. Accommodations We offer a range of accommodations including luxury, mid-range, budget and camping. The accommodations indicated in the itineraries are not conclusive; it is just a proposal subject to your decision. We reserve the right to substitute with the equivalent or a superior one. While you are booking your holiday with us, kindly quote the tour planned date time for arrival and departure, the number of people traveling and sleeping arrangements. For your own feeding comfort, please specify your interests like Vegetarian or any feeding allergic cases to make our arrangements with the hotels or lodges your contentment. Children below 12 are not allowed to track chimpanzee and children under 15 are not allowed to trek the gorillas.

Gorilla Permits

We guarantee the availability of gorilla permits after receiving payment or an initial deposit from you. However, we do not guarantee 100% chances of seeing the gorillas. The local conditions determine the presence and availability of mountain gorillas. We are not liable in case of abrupt closure of the national border for security purposes or closure of the national park in question. In case of a refund of the gorilla permits money, it is subject to a refund by the relevant authority that sells these permits. As soon as we get a refund we are bound to pass it to you. There are 98% chances of viewing the gorillas in the wild in Uganda Rwanda and DRC Congo. We have not had an experience where a client has failed to track gorillas in Virunga ranges


Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a breakdown, or any damage or delay. Our guides are instructed to follow our code of conduct for Guides (available on request), which you must not ask them to break in any way. In the event that a Guide does not follow the code, please inform the Safari Manager. Company vehicles must only be driven
by the company’s Guide whose decision on all matters, such as the route taken, is final. You will be liable for any damage caused to a vehicle by any interference by
you with the vehicle, including legal and other expenses.

Cancellations By pamoja Safaris

We seldom cancel bookings by our clients. However, we reserve the right to do so. Any confirmation less than 2 months shall not be cancelled unless unexpected | unusual circumstances (such as war within the country you intend to visit) beyond our control. Where cancellation of your holiday, in case of your failure to pay up or as a result of force majeure, we shall offer you’re an alternative vacation with a similar standard with the one you had booked before provided there is one available at the time. In case you have chosen one that is more expensive than your original holiday, you will be asked to pay the difference. However, if it is cheaper, we shall refund you the difference. You are entitled to a full refund except money paid for gorilla permits, which we can later pass to you in case the Uganda Wildlife Authority | Rwanda Tourism board refunds it. We can not whatsoever bear expenses, costs or losses resulting from your cancellation. Cancellation of a vacation in respect of any person in your party is likely, if, in our opinion or the opinion of any other person in authority, the behaviour of the person(s) concerned is believed or suspected to cause trouble, annoyance, or distress to the third party. In such a situation we shall uncompromisingly evict such a visitor from any accommodation and require him|her to quit immediately thus forfeiting any of our services. Such termination of our services does not warrant any refund or any other remedy on our part

Cancellations by You

In case you intend to cancel your holiday with us, you shall have to write to us. Unless we receive a copy of your communication in writing, we can not confirm your cancellation. To avoid losses caused by your cancellation since reselling your holiday may be impossible, cancellation fees, excluding insurance, will be levied per person as follows: Cancellation charge shall be a % age of the total price where
Cancellation Policy
Cancellations here below shall be treated against the total cost of the safari booked as follows:
> 61-100 days 10% of the safari cost
> 08-60 days 50% of the safari cost
> 0-7 days 100% of safari cost

Note: Cancellation fees are effective from the date your written notification is received at Gorillas and Wildlife Safaris.

Gorilla Permits Cancellation Policy

If for any reason you are unable to travel and utilize your gorillas and chimps permits, we usually advise that you try and find alternative dates to reschedule your visit. That way we have a chance to avoid the cancellation charges. For Rwanda gorilla permits, you will not get any refund in case of cancellation. But you can use your permit on another date by paying USD150 for rescheduling. Gorilla permits cannot be transferred to another person. For Uganda Wildlife Authority, permits can be rescheduled at no extra cost only if you have at least 30 days to the travel date. Uganda Wildlife Authority will retain the following percentages on a gorilla permit

  • upon cancellation.
  • 0 – 30 days to tracking date – no refund
  • 31 – 60 days to tracking date – 75% (25% refund to the client)
  • 61– 90 days to tracking date – 50%
  • 91 days and above to tracking date – 25% (75% refund to the client)
    Note: The cost of transferring money to you is entirely yours when you cancel your
    tour and the funds you receive will be less by the bank charges (usually about 20$).
    We shall attend to all complaints of any nature either directly from you or indirectly from our tour representative or service supplier. Our motto is: “The Client is the king”. We shall be in a position to respond appropriately to any of your complaint or dissatisfaction as long as we can receive your report not later than 21 days after completion of your holiday. This gives us enough time to investigate your case and respond appropriately. Failure to lodge in your complaint within such a time limit, we shall not be held liable.
    Force Majeure 

It is regrettable that we cannot bear liability or compensate where the performance or proper performance of our obligations is hampered or affected by any event which we or our supplier of the service(s) in question could not, even with all due care, foresee or avoid. Events such as war or threat of war, civil strife riots, unexpected government actions including legislation, ordinances and decrees; terrorism, industrial disputes, extreme weather conditions, natural or nuclear disaster, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel, and other similar incidents beyond our control. Some of the services we offer are acquired from independent suppliers who may not be within our control. Services such as hotel accommodations, restaurant services, transportation, medical evacuation services etc. are supplied by other service providers. Thus we are not liable for any death, property damage, loss or personal injury resulting from acts or omissions accruing from such independent suppliers who are not within our control.

  • We reserve the right to make changes in the pricing of an itinerary or service in response to economic changes (depreciation or appreciation of the local currency against the Dollar) as the case may be at any time. We also reserve the right to refuse or fail to retain any member or person in a touring team if his / her presence may jeopardize the security or proper enjoyment of a holiday in question and to pass on to the tour members any loss or expenditure resulting from delays or events beyond our control. Some of the activities we offer in addition to the agreed-upon itinerary are optional. Some activities carry with them an inherent risk of personal injury. In such circumstances, we don’t guarantee your personal safety. If you choose to engage in optional activities, you do it at your own risk. We merely Endeavor to minimize the risks involved.
    Optional activities, we offer to include but not limited to:
  • Kayaking, bungee-jumping and white water rafting
  • Mountain climbing adventure
  • Chimpanzee trekking
  • Gorilla trekking
  • Balloon safaris
  • Nature walk
  • Wildlife tours
  • Insurance
    Before undertaking a holiday with us to ensure that you have appropriate insurance for the type of holiday of your choice. Such insurance should comprehensively cover death, medical expenses, personal injury, evacuation in the event of accident or illness or death, and holiday cancellation among others. Adventure safari activities that are highly risky such as gorilla trekking, mountain hiking, chimp trekking, white rafting and bungee jumping should be taken care of.
    We are incorporated in Uganda and therefore operates under the Uganda Laws.
    We shall be liable to compensate you for the loss or damage to luggage or personal possessions (including money) to a maximum of US$30 on condition that the client is fully covered by insurance in respect of such losses at the time of booking and is as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time of executing work with our authority). We will take all due care to prevent your death, injury or illness is caused by the fauna of safari destinations. It is your responsibility to take proper medical precautions. We accept liability in case you or any of your party suffer a personal injury, illness, or death, as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or subcontractors (provided they were at the time of executing work with our authority) except in the following circumstances: –
  • We shall not be liable where any failure to perform or improper
    the performance was caused by:
  • The unforeseeable acts or omissions of a third party not connected with the
    provision of the holiday in the contract;
  • An event which we or the supplier of the contracted services could not
    have anticipated or avoided even with all due care. Any claim must be
    notified to us in accordance with the complaints procedure set out above.
    Any person to whom any payment is made must assign to us and|our
    insurers any rights they may have to follow up any third party in connection
    with the claim and provide all necessary assistance to us and|our insurers
    that be reasonably necessary.
    Voluntary Execution
    I|we accept to be duly bound by terms and conditions above. My advancement of a deposit to Pamoja Safaris Ltd demonstrates this acceptance. I certify that I have carefully read and fully understood the contents of the Terms and Conditions, including cancellation and refund policies, limitation of liability, and responsibility borne by tour participants. On the advance of a deposit to Pamoja Safaris Ltd, the depositor, his or her family and|representative agree to be bound by the above
    Terms and Conditions herein specified.

A valid passport (6 months minimum and at least 1 blank page) is mandatory for all
visitors to Uganda. Effective July 1, 2016, visas and residency permits will no longer be available at Entebbe Airport upon arrival. Please only apply for your visa online within the last 90 days to enter Uganda.
Otherwise, your visa will expire 90 days after issuance and then you will need to apply and pay for another visa. All visa and work permit (E-Visa and E-permits) applications must be completed via  https://visas.immigration.go.ug/ the Under the new application process, you must apply online for all immigration services such as visas, permits, and passes at least two weeks prior to travel. Uganda is one of the countries covered by the new East Africa Tourist Visa, and for those also visiting Kenya and Rwanda on the same trip it is a cheaper alternative. The visa costs US$100, is valid for 90 days and is multiple entries – it is available upon arrival or from embassies abroad. You are advised to apply through the web portal to avoid any inconveniences and fraudulent characters. Travel visas are issued and paid for directly through this
web portal. Processing of travel visas is done within 24 hours.

Info about Uganda Visa fees
• Uganda Visa For Diplomatic and Official Passport Holders
– Diplomatic  0USD
– Official 0USD
• Uganda Ordinary|Tourist Visa
– Single Entry (online payment only – all the online payments are subjected to a 3%
surcharge fee) 50USD
• East Africa Tourist Visa
– East Africa Tourist Visa (online payment only – all the online payments are
subjected to a 3% surcharge fee)100 USD
• Transit
– Transit (online payment only – all the online payments are subjected to a 3%
surcharge fee) 50USD
• Multiple-Entry
– 6 Months (online payment only – all the online payments are subjected to a 3%
surcharge fee) 100USD
– 12 Months (online payment only – all the online payments are subjected to a 3%
surcharge fee) 100USD
– 24 Months (online payment only – all the online payments are subjected to a 3%
surcharge fee) 150USD
If acquiring the visa before travel, your first port-of-call must be the country through which you applied for the visa. Please be aware that a visa does not determine how long you may remain in Uganda. The Ugandan immigration officer at the port of entry determines the length of authorized stay, which is generally from two weeks to three months for tourists. Immigration policies are not always consistently applied and may change without notice. Pay close attention to the validity of your visa or special pass to avoid fines or travel interruptions. Ugandan immigration imposes a fine of up to $100 per day for visa overstays and sometimes detains individuals who overstay their visas until the fine is paid. Extensions of the duration of stay may be requested at Ugandan immigration headquarters on Jinja Road in Kampala.
3. Uganda Visa Exemptions
Nationalities that do not pay for Visa while entering Uganda i.e. nationals of countries that do not pay for Uganda visas COMESA (Angola, Eritrea, Malawi, Madagascar, Seychelles, Swaziland, Zambia, Comoros, Kenya, Mauritius, Zimbabwe) EAC (Tanzania, Rwanda, Kenya,  Burundi) OTHERS (Antigua, Barbados, Fiji, Grenada, Lesotho, Sierra Leone, Solomon
Islands, The Grenadines, Vanuatu, Cyprus, Bahamas, Belize, Gambia, Jamaica, Malta, Singapore, St. Vincent-Tonga.

Any other exemption as may be specified on arrival.
. Every intending visitor is required to carry a genuine passport|travel document
with validity beyond one year.
. All arriving visitors will be required to fill in arrival declaration cards on arrival and should comply with other immigration formalities including the provision of required biometric information.     Arrival|departure declaration cards are available at the arrival lounge.
. Immigration authorities at the port of arrival reserve the right of admission.
. A visitor’s pass for a specific duration will be granted by the Immigration
authorities on arrival to permit the holder’s stay in the country for the period granted in the past.
. Arriving visitors should not carry or convey substances or goods prohibited by
customs. (Contact Uganda Revenue Authority for details on prohibited   substances)
. Visitors should not overstay their visitors pass otherwise they will be subjected to a
fine of U$ 30 per day and other appropriate legal action including prosecution and
. Engagement in employment on the basis of visitor’s pass is strictly prohibited.
Offenders will be prosecuted.
. Where visitors seek to stay longer than the period granted in the visitor’s pass on
arrival, the extension of the period should be sought from the Immigration Headquarters
in Kampala or respective regional offices before the expiry of the initial visitor’s pass.
Save for EAC nationals, extensions sought by other foreign nationals shall not
exceed six months in aggregate
For more information on immigration issues, please see the Directorate of Citizen and Immigration Control website.


Online visa applications will be applied for via the Government Portal, Irembo. Click Here to Apply online
An applicant should have a valid passport or another acceptable travel document. The document must have a validity of at least 6 months on the day of entry in Rwanda. Foreign Nationals wishing to obtain a Rwandan Visa, submit their applications to Rwandan Diplomatic Missions of their Country of residence for processing. In the case where we don’t have a Diplomatic Mission|consulate, foreign nationals request for a visa acceptance letter online, which will be presented on arrival to obtain a visa upon payment of visa fee ($30). In view of bilateral agreements, nationals of the following Countries may visit Rwanda without a visa for a period up to 90 days: Hong Kong, Philippines, Mauritius, Singapore and the Democratic Republic of Congo. EAC Partner states citizens shall be issued with 6 months’ visitor’s pass (renewable) upon arrival with no fee. Nationals of Australia, Germany, Israel, New Zealand, Republic of South Africa, Sweden, the United Kingdom, and the United States of America will be issued with entry visa valid for a period up to 30 days and pay for a visa ($30) upon arrival without prior application. These nationals may also choose to get the visa at Rwanda Diplomatic Missions (except the UN Mission in New York) or online.

These are fees for the processing of applications. If applications are refused, or withdrawn by the applicant, refunds of fees will not be made.
Transit Visa – USD30
Entry Visa – USD30
Tourist Visa – USD50
Tourist Group (4-10 persons) – USD100
East Africa Tourist Visa – USD100
Diplomatic|Official Visa – Free
The maximum and minimum period of validity of a visa is set out in the Information for Applicants for each visa class.
Whether a visa is issued for single or multiple entries is set out in the Information for Applicants for each visa class.
An applicant must have sufficient funds to cover the costs of their stay in Rwanda. Evidence for such funds may be requested online, at the Rwandan foreign mission or at the entry point. Extension of a Visa for Some Classes: Some visa classes may be extended. Details are set out in the Information for applicants for each class. Extension of a visa should be applied for whilst initial visas remain valid. A grace period of 5 days after a visa has expired is allowed for a person to either depart or renew their visa without a penalty, otherwise, the person will be subjected to a penalty and may be refused a visa extension.
An applicant may apply to the Director-General for another class of visa whilst they are in Rwanda and whilst their current visa remains valid. For the group tourist visa change of status is not permitted. Information for applicants for the particular visa class will state if the change of status is not allowed.
While Rwanda is Yellow Fever free, following the current active outbreak of Yellow Fever in Angola and the documenting of imported cases in some countries, the Rwandan Ministry of Health is implementing measures to prevent the import o Yellow Fever cases and therefore protect the health of residents and visitors. The following instructions are delivered to inform public and travelers:
1. To enter in Rwanda, a Yellow Fever vaccination certificate is not required for travellers (Residents|Non-Residents) coming from Yellow Fever non-endemic countries and without an active transmission outbreak of Yellow Fever.
2. To enter in Rwanda, a valid Yellow Fever vaccination certificate is mandatory for travellers (Residents|Non-Residents) coming from Yellow Fever endemic countries 1  and countries 2  with active Yellow Fever transmission outbreaks.
3. All residents travelling to Yellow Fever endemic countries 1  should be vaccinated at least 10 days before travelling.
4. For travellers (Resident|Non-Resident) coming from an active Yellow Fever transmission outbreak country 2  or travellers who have recently visited (within 24 days) an active Yellow Fever transmission outbreak country 2  the following instructions will be applied:
Yellow Fever endemic countries 1: Angola, Argentina, Benin, Bolivia Pluralization, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Colombia, Congo, Côte d’Ivoire, the Democratic Republic of the Congo, Ecuador, Equatorial Guinea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Liberia, Mali, Mauritania, Niger, Nigeria, Panama, Paraguay, Peru, Senegal, Sierra Leone, South Sudan, Sudan, Suriname, Togo, Trinidad and Tobago, Uganda, Venezuela

Active Yellow Fever transmission outbreak country 2: Angola

A foreigner who wants to visit simultaneously the Republic of Kenya, Republic of Rwanda and the Republic of Uganda for tourism. An East Africa Tourist Visa is multiple entries within the three countries and shall be valid for 90 days. Applications for this visa shall be lodged at any of the diplomatic representation of the Republic of Kenya, Republic of Rwanda and Republic of Uganda, at the Immigration Offices of the respective countries or online where applicable.
Any genuine acceptable travel document valid not less than 6 months.

Free of charge to Foreign residents in the three countries: Kenya, Rwanda and Uganda.
Multiple entries within the Republic of Kenya, Republic of Rwanda and Republic of Uganda.
An East Africa Tourist Visa shall not be extended.
How to Apply:
Applications for this visa shall be lodged at any of the diplomatic representation of the Republic of Kenya, Republic of Rwanda and Republic of Uganda, at the Immigration Offices of the respective countries or online where applicable.
• Rwanda
For those beginning their trip in Rwanda, you can apply through the Rwanda Online Visa Application System https://www.rwandavisagov.com/apply-visa Under “Type of Visa” select “East Africa Tourist Visa.”
• Kenya
For those beginning their trip to Kenya, you can find information on the visa the application process on the consular section of your local Kenya embassy’s website www.ecitizen.go.ke
• Uganda
For those beginning their trip in Uganda, you can find information on the visa the application process on Uganda Online Visa – visas.immigration.go.ug

Travel document: Any genuine acceptable travel document valid not less than 6 months.
Visa Fees: 100 USD
The validity of Visa: 90 days
Single or Multiple Entry: Multiple entries
The holder of the East Africa Tourist Visa shall enter from the country that issued the visa and move within the two other countries without applying for another visa or paying for another visa fee.
The holder shall also be allowed to move out of the Republic of Kenya, Republic of Rwanda and Republic of Uganda; and return without having to pay for another visa. This will only be applicable in the period of 90 days. Visas issued for specific countries can only be used for that particular country Work or No Work: Work is not permitted
Visa Extension: An East Africa Tourist Visa shall not be extended.
Typical Requirements:
1. One clear coloured passport size photo with white background recently taken without glasses, caps and scarf; (the photo should be attached to the application form by use of glue stick. Stapling and clipping the photo to the application form is not advisable).
2. A complete filled application form
3. Visa application letter addressed to the issuing authority of the concerned country Online visa application tips: Please be sure that you have all the required information ready to upload on to the websites when prompted.
 Please ensure that you enter your e-mail address correctly as this will be used as the primary sources of contact between the immigration department and the applicant.
 Please note that if you do not get a response from the immigration department within the stated allotted time do contact your travel agent for assistance.
 Please always check with your countries embassy first to check if you are required to apply for a visa to enter Uganda.
 Please note that you are still able to apply for a visa on arrival to all the above countries but this option is being phased out over the upcoming months.
 Please make sure you print off your visa, once received so that it can be handed immigration

Application for Congo Visa, Congo Tourist Visa
Information Institut Congolais pour la Conservation de la Nature (ICCN), the Congolese wildlife the authority has an agreement with Direction Générale de Migration (DGM), the Congolese immigration service, to facilitate obtaining 2-week, single entry tourist visas for people visiting Virunga National Park. The cost of the visa is USD $105. To qualify for a tourist visa, you must first purchase a mountain gorilla trek permit, a Nyiragongo trek permit, or book and pay for accommodation at the Mikeno Lodge. Treks or accommodation are linked with the purchase of a tourist visa through Virunga National Park is non-refundable. For all Gorillas and Wildlife Safaris guests proceeding to the Congo, we will work with ICCN to process the visa to Congo. Once we have your permit booking and or accommodation booking and have received confirmation of your payment, we will also receive an order number. We then proceed to the online visa application with your order number at the top of the form, fill in the remaining fields, and click submit. Although we process your visa for Congo, you will need to process your visa to the countries that you travel through to reach Congo (like Rwanda and Uganda). So, please make sure to secure any other visas that you will need as you make your way to the Democratic Republic of the Congo. Countries such as Rwanda require most nationalities to secure visas in advance of arrival.

IMPORTANT NOTES: 1. ) Virunga National Park only acts as a facilitator in the visa process. Full authority rests with the DRC’s Department of Immigration (DGM) in Kinshasa. DGM rarely issues actual electronic versions of visa approvals, therefore, every visitor must arrive at the border (Grande Barrière) with a print-out of their trek/accommodation and visa order confirmations. Virunga’s tourism team will verify
that all paid-in-full applicants are on the list of approved visas at the border in Goma. You do not need an actual copy of your visa if you have your order confirmations in hand when you arrive at the border.
2.) People flying ETHIOPIAN AIRLINES directly into Goma must notify the tourism team two weeks before their departure. Please email Vianney Harakandi (vianney@virunga.org) with visit@virunga.org in copy to ensure your visa information has been communicated to Ethiopian Airlines. FAILURE TO DO SO WILL RESULT IN NOT BEING ABLE TO BOARD YOUR FLIGHT.
3.) The Grand Barrière border crossing is open to Virunga visitors from 8:00 am to 7:00 pm daily. One can cross the border at 8:00 am for the same day volcano trek. If you book park transport for the volcano (Goma to Kibati), the driver will pick you up at the border at 8:30 am. Same day gorilla treks from Rwanda are NOT possible because park transport leaves Goma for Bukima at 6:30 am. * Visa application is only valid in combination with a paid-in-full park permit or accommodation * REQUIRES TWO WEEKS TO PROCESS AND FEES ARE NON-REFUNDABLE * Single entry and valid for 14 days from the day of entry * Please email a scanned copy of your passport to visa@virunga.org upon completion of your visa application. * Proof of Yellow Fever vaccination is required for access into the country
* The Directorate of Immigration (DGM) reserves the right to reject a visa application
* Please cross into Goma at the “Grand Barrière” NOT at the “Petite Barrière”